Projects

Converged four partner types on one validated output, with AI on the paths that wanted it and absent from the ones that didn't.

Collapsed five personas into three experience types, then argued for a third architecture neither party had proposed.

Mapped a stalled requirements register against existing capability, then took the one genuine gap to product instead of building it.

Replaced per-customer tailoring with one reskinnable prototype and a fixed three-concept delivery that survived being handed off.

Designed applicant intake and agent workspace as one workflow, sequenced around identity because nothing downstream holds without it.

One base intake set with two variant layers, so a one-page permit and a thirty-two-page one are the same playbook configured differently.

Previous work

Brought a bioinformatics platform in line with a new hardware design language, so software stopped being the weaker half of the instrument launch.

Extended enterprise-grade content curation to mid-market teams without the staff to run it, by building on folder structures customers already had.

Redesigned a five-role, six-week content authoring workflow into a two-role, thirty-minute one. Intuit saved $3 million on the project.